Refund & Return Policy

Effective Date: September 23, 2026
Last Updated: September 23, 2026

Thank you for shopping with Fairy Girl Studio. We want you to feel confident about your purchase and understand our refund and return policies before placing an order.

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This Refund & Return Policy applies to purchases made directly through the Fairy Girl Studio website.

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1. DIGITAL PRODUCTS

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Due to the nature of digital products, purchases of digital sewing patterns, printable files, instruction guides, digital books, and other downloadable products are final sale and non-refundable once the digital product has been delivered or made available for download, except where otherwise required by applicable law.

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Digital products cannot be physically returned once delivered, and purchasing a digital product provides access to intellectual property that cannot be “returned” in the same manner as a physical item.

Please review the product description and product requirements carefully before completing your purchase.

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2. CHANGE OF MIND OR ACCIDENTAL PURCHASES

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We generally do not provide refunds for digital products because:

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• You changed your mind after purchasing;

• You purchased the wrong product;

• You purchased the same product more than once;

• You did not realize the product was digital;

• You no longer wish to complete the project;

• You do not have the required equipment, software, printer, materials, or sewing skills;

• Your finished project does not look exactly like the product photographs; or

• You failed to download or save the files before a download link expired.

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Product listings will identify products that are digital downloads so customers can review this information before purchasing.

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If you accidentally purchase the same digital product more than once, please contact us. Although a refund is not guaranteed, we are happy to review duplicate-purchase situations individually.

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3. PROBLEMS WITH YOUR DIGITAL DOWNLOAD

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If you purchased a digital product but:

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• Received the wrong file;

• Cannot access the file due to a problem with the file or delivery system;

• Received a corrupted or unusable file; or

• Believe that a required portion of your purchased digital product is missing,

please contact Fairy Girl Studio so we can help resolve the issue.

Depending on the circumstances, we may provide troubleshooting assistance, a replacement file, a new download link, a corrected file, or another appropriate solution.

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If we are unable to provide the digital product you purchased because of an error on our part, we may issue a refund where appropriate.

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4. DOWNLOAD LINKS

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Digital download links may be available only for a limited period after purchase.

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Customers are responsible for downloading and securely saving purchased files after receiving them.

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If your download link has expired but you previously made a valid purchase, please contact us. We may verify your order and, where possible, provide renewed access to your purchased files.

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Expiration of a download link does not mean that you are required to purchase the same product again solely because the original link expired.

5. DIGITAL PRODUCT COMPATIBILITY
 

Customers are responsible for reviewing product descriptions and requirements before purchasing.
 

For printable sewing patterns, customers are responsible for having access to an appropriate device, PDF reader, printer where printing is required, and any materials or equipment necessary to complete the project.
 

Differences in printers, printer settings, devices, software, materials, fabrics, sewing machines, construction techniques, and individual skill levels may affect the customer's experience or finished result and do not, by themselves, make a digital product defective.
 

If you believe the supplied file itself contains an error, please contact us so we can investigate.

6. PHYSICAL PRODUCTS

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If Fairy Girl Studio offers physical products, the return eligibility and return period applicable to those products will be stated on the applicable product listing, at checkout, or in an accompanying policy.

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Unless otherwise stated, a physical product that arrives damaged, defective, or materially different from what was ordered should be reported to us promptly after delivery.

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Please include your order information and, where appropriate, photographs showing the issue so that we can evaluate the situation.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

7. HANDMADE AND CUSTOM PRODUCTS
 

Handmade products may contain minor variations in stitching, shape, fabric placement, color, dimensions, or other characteristics. These natural variations are part of handmade production and are not necessarily considered defects.
 

Personalized, customized, made-to-order, or otherwise specially produced items may be designated final sale and may not be eligible for return or exchange except where the product arrives damaged, defective, materially different from what was ordered, or applicable law requires otherwise.
 

Any product-specific return conditions will be disclosed before purchase.

8. SHIPPING COSTS

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For eligible physical-product returns, responsibility for return shipping costs will depend on the reason for the return and any product-specific terms provided at the time of purchase.

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If an eligible return results from an error by Fairy Girl Studio or a qualifying damaged or defective product, we will provide instructions regarding the appropriate resolution.

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Original shipping charges may be non-refundable except where required by law or where otherwise stated.